Frequently Asked Questions

firstly you will need to sign up via the account button in the header of the website.

from here you will gain access to our timetable + payment options.

You’ll then download the ‘BSport’ App to manage your bookings.

Please note – it’s essential to have the app installed, to receive notifications of any changes/ events / cancellations should they occur.

Please arrive 5 minutes before your class for the best experience + to ensure minimal distruptions.

Enter your name in the digital tablet to register your attendance.

Store your belongings in the lockers

Grip socks on + ready (for reformer)

Take a seat + we’ll call you in when its time to begin.

If you need to use the toilet or get changed, come through (as long as no other session is running)

We know you love a yap + catch up. But we kindly ask that if there is another session running – you whisper all the goss.

you can cancel your class via your account.

please note the cancellation window is 3 hours prior to a mat class and 24 hours prior to a reformer class.

by cancelling within this window the class will be reapplied to your account.

please read our terms and conditions for more information.

As per our T + C page.

our membership cancellation/pause notice period is 30 days prior to your direct debit billing date. notice must be submitted via email only to sophie@soulbox.co.uk

our mat classes are all mixed ability.

we have a specific introduction session for reformer that we recommend attending prior to our other reformer classes. This is strongly advised for your best experience however not mandatory.

Drop us a message if youre keen to get started in advance of an upcoming induction + we’ll offer our advice

Get in touch or follow on socials to see when the next inductions are running.

We love seeing new faces at the studio – you’re always welcome

We have high quality, non-slip mats ; all equipment is provided and everything you need is available on site.

Youre welcome to bring your own mat if you have one – please note – we no longer store your personal mats at the studio.

Grip socks are ESSENTIAL for Reformer Pilates. You will not be allowed to participate without these. This is for your own safety.

We stock these should you forget yours.

We’ve all been a beginner. Nerves are completely normal + youre not on your own. We ensure you the space is welcoming, inclusive + your worries will melt in no time. The heart of all soulbox’s teachings is that ‘you are enough’ at your messiest or best – we’ll honour that. The only expectation from us is that you leave feeling better than when you arrive – whatever you need to get you there; that’s welcomed.

We do offer a complementary walk in service. Drop us a message within 24hours of your first class if you’re really apprehensive; we’ll meet + greet you with plenty of time and take extra care to get you set up.

There is disc parking (1 hour) all around the studio. There is a paid car park at the rear ‘School House Lane’. Both Tesco + Morrisons allow 2 hours free and are just 5 minutes walk away.

Before 8.30am and after 6pm – all street parking is unlimited.

Get in touch + let us create something bespoke. We LOVE working on your dream event.

always seek advice from your GP.

If the above has been done, then please speak with your instructor PRIOR TO class.

our e-gift cards are available via your online account. These are delivered digitally but physical vouchers are also available. Just ask.

We have a friend referral scheme for reformer classes + memberships include a FREE friend voucher each month for a mat class.

We love meeting new people!

Your friend will need to create their own account. You can register them and pay on their behalf – but you cannot use your account / credits to book for them.

All memberships / class passes are non-transferrable.